SERTA · TAMAN MOLEK · JOHOR BAHRU
Warranty, returns & after-sales support
What to provide for a Serta Molek warranty claim and how to raise product or return concerns. Refer to the purchased model’s warranty card and applicable rights.
Coverage for the purchased model
Confirm the warranty period, scope and process using the warranty card and purchase documents for the exact model. Products and sales arrangements can differ; check before paying. Warranty promises for another model or country are not automatically applied to local products.
What should I provide for a claim?
Provide the order or invoice reference, purchase date, model, size, warranty card and photographs of the product, foundation/frame and affected area. The team checks the information and explains any inspection and next steps. Submitting documents is not approval of a claim.
Support after delivery to Singapore
Keep the Malaysian purchase documents and model warranty card. Before arranging cross-border inspection, transport, repair or replacement, confirm coverage, handling location and charges with Molek. Local call-outs in Singapore or unconditional cross-border replacements are not automatically promised.
Resolving issues & applicable rights
Contact the team promptly about incorrect goods, transit damage, product concerns or cancellation/return requests. Provide the order reference, purchase documents and relevant photographs. Resolution follows the circumstances, the confirmed order and applicable consumer rights; these pages do not exclude statutory rights that cannot lawfully be excluded.