SERTA · TAMAN MOLEK · JOHOR BAHRU
Privacy & personal information
How Serta Johor handles personal information for membership, order requests, WhatsApp hand-off and website measurement.
Information & purposes
Registration, sign-in and order requests involve names, email, sign-in identity, optional member phone details, and order contact numbers, delivery addresses, invoice names and items. These support account verification, quotations, follow-up, delivery and service. Required fields are marked; missing necessary details may prevent handling the request. This flow does not require banking passwords, verification codes or card details.
Website services, storage & WhatsApp
Google/Firebase, Cloudflare and the existing company email service support sign-in, hosting, order records and notifications; processing may occur outside Malaysia. Your browser may retain sign-in state, cart and form drafts so you can continue later. When you confirm the WhatsApp hand-off, order details are shown in WhatsApp and you choose whether to send them; WhatsApp’s privacy arrangements also apply. Sign out on shared devices.
Necessary sharing, measurement & retention
Staff handling requests, necessary service providers and delivery or after-sales partners may process information needed for the relevant task. Johor contact/directions click measurement does not mean reading your WhatsApp conversation. Records are retained for order, support, security and applicable record requirements; immediate deletion of every record is not promised. Access controls are used, without claiming that all internet transmission is risk-free.
Access, correction & privacy requests
Contact the Boss Bedding team at sales@sertabedding.my or the listed Molek WhatsApp, identifying the account/order and your request. Identity checks may be needed to avoid disclosure to another person. You may request access, correction or an end to non-essential use; handling considers applicable rights and records that must be retained, and the outcome is explained.