SERTA · TAMAN MOLEK · JOHOR BAHRU
Delivery & Singapore service
Molek mattress delivery, Singapore service, lead times and the size and access checks to make before delivery.
Delivery & itemised charges
Free Delivery to Peninsular Malaysia and Singapore · T&C. East Malaysia orders add RM500 delivery. The cart shows charges for the selected area and separately estimates 9% GST for Singapore addresses, in MYR. Free delivery does not waive applicable taxes; the import tax basis and final charges are checked against the applicable rules and the team’s confirmed arrangements.
Estimated timing & appointments
Typical lead time is 7–14 working days. The team confirms the delivery date after checking the model, availability and address; this is not a guaranteed arrival date. Arrange a reachable recipient and explain vehicle access, building management, lift and moving-route requirements beforehand.
Dimensions, installation & access
Before ordering, check the mattress dimensions, the frame’s internal size and the doorway, corridor, lift and stair space. Tell the team if you need assembly, upstairs handling, special access or old-mattress removal. Availability and any charges for these services are confirmed separately; free delivery does not automatically include them.
Resolving issues & applicable rights
Contact the team promptly about incorrect goods, transit damage, product concerns or cancellation/return requests. Provide the order reference, purchase documents and relevant photographs. Resolution follows the circumstances, the confirmed order and applicable consumer rights; these pages do not exclude statutory rights that cannot lawfully be excluded.